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Knowledge Base Documentation

$240.00

Knowledge Base Documentation

Knowledge Base Documentation

$240.00

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Documentation and knowledge design. Remote studio, founded 2026.

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Contact

+1 (483) 901-1824
info@guidenorcompass.com
4135 Alexandria Pike, Cold Spring, KY 41076
Mon–Thu 09:00–18:00 ET

© 2026 GUIDENOR COMPASS LLC

Privacy Policy

Effective Date: July 29, 2026

1. Introduction

Guidenor Compass LLC ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our services.

2. Information We Collect

We may collect the following types of information:

Personal identifiers: name, email address, phone number, billing address
Payment information: processed securely through third-party payment processors; we do not store card data
Usage data: pages visited, time spent, browser type, IP address
Communications: messages, project briefs, and files you share with us

3. How We Use Your Information

To deliver and manage documentation and digital guide services
To process payments and send order confirmations
To communicate about your project, revisions, and deliverables
To improve our website and service offerings
To comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share data with trusted third-party service providers (e.g., payment processors, cloud storage, email platforms) solely to operate our business. All third parties are required to maintain confidentiality.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Project files and communications are retained for a minimum of 2 years after project completion.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at info@guidenorcompass.com.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You may disable cookies through your browser settings; however, some features may not function properly.

8. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact

Guidenor Compass LLC · 4135 Alexandria Pike, Cold Spring, KY 41076 · info@guidenorcompass.com

Terms & Conditions

Effective Date: July 29, 2026

1. Acceptance of Terms

By accessing our website or purchasing services from Guidenor Compass LLC, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Services

Guidenor Compass LLC provides online documentation and digital guide creation services, including but not limited to:

Digital guide creation and step-by-step instructional guides
User manual development and knowledge base documentation
Business process guides and onboarding documentation
Educational resource creation and interactive digital handbooks
Standard operating procedure (SOP) documentation
Documentation consulting

All services are delivered remotely through online collaboration and digital file delivery.

3. Orders and Payment

All orders are subject to acceptance and availability. Prices are listed in USD. Payment is due at the time of order unless otherwise agreed in writing. We reserve the right to refuse or cancel any order.

4. Intellectual Property

Upon receipt of full payment, you receive a non-exclusive license to use the delivered documentation for your internal business purposes. Guidenor Compass LLC retains the right to use anonymized work samples in its portfolio unless otherwise agreed in writing.

5. Revisions

The number of included revisions is specified at the time of purchase. Additional revisions beyond the agreed scope may be billed at our standard hourly rate.

6. Confidentiality

We treat all client materials and project information as confidential and will not disclose them to third parties without your consent, except as required by law.

7. Limitation of Liability

To the maximum extent permitted by law, Guidenor Compass LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or delivered materials.

8. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, USA, without regard to conflict of law principles.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

10. Contact

Guidenor Compass LLC · 4135 Alexandria Pike, Cold Spring, KY 41076 · info@guidenorcompass.com

Refund Policy

Effective Date: July 29, 2026

1. Digital Services — General Policy

Because our services involve the creation of custom digital documentation and guides, all sales are generally final once work has commenced. We do not offer refunds on completed or partially completed work.

2. Cancellation Before Work Begins

If you cancel your order before any work has started, you are eligible for a full refund. Cancellation requests must be submitted in writing to info@guidenorcompass.com within 24 hours of purchase.

3. Cancellation After Work Has Begun

If work has already commenced, refunds will be prorated based on the percentage of work completed at the time of cancellation. The remaining balance will be refunded within 10 business days.

4. Unsatisfactory Deliverables

If you are not satisfied with a deliverable, we will work with you to revise it within the agreed revision scope at no additional charge. We are committed to delivering quality work that meets the agreed specifications.

5. Non-Refundable Items

Completed and delivered documentation packages
Rush or expedited service fees
Third-party tool or software costs incurred on your behalf

6. How to Request a Refund

To request a refund, contact us at info@guidenorcompass.com with your order number and reason for the request. We will respond within 3 business days.

7. Processing Time

Approved refunds are processed within 10 business days. The time for funds to appear in your account depends on your payment provider.

8. Contact

Guidenor Compass LLC · 4135 Alexandria Pike, Cold Spring, KY 41076 · info@guidenorcompass.com

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